Question 1

2026 Standard Rates & Stay Details

Accepted Answer

Our rates are posted in Canadian Dollars (CAD) and are based on single or double occupancy.  For additional guests a surcharge of $30 per night applies for each  person beyond the first two guests.

Please note that 5% GST & 8% PST (federal and provincial sales taxes) will be added to your stay.
(The MRDT (Municipal and Regional District Tax) does not currently apply to accommodation in Field). While rates and taxes are subject to change, your total will always be confirmed at the time of booking.
For Credit card payments, a 3% convenience fee is is charged by our paymtn channel applied to credit or debit card payments.

A $350 cleaning fee will be charged to your credit card if you violate our 'no smoking' or 'no pets' policy.
A cleaning or damage fee of up to $500 will be charged to your credit card if the apartment, or its contents, require additional cleaning beyond the norm or if there is any damage, including non-easily removed or permanent stains to fabrics or hard surfaces.
Cleaning & Damages: We maintain a strict no smoking and no pets policy. While we have yet to charge a guest for additional cleaning or repairs, please be aware that violations or significant damage (including permanent stains) carry a fee of $350 to $500.

To date, we have never had to charge a guest for extra cleaning or damages. We simply ask that you respect our no smoking and no pets policies; violations, or any damage requiring additional cleaning/repair, may result in a fee of $350 to $500. If items are stained or damaged beyound fixing we may seek replacement value.

To date, the guest house has not charged any guest additional cleaning or damage fees.

Question 2

Making a Reservation

Accepted Answer

Making a Reservation
To avoid disappointment, make reservations well in advance, especially during peak seasons or holidays.

Before Booking
Review our Booking Terms, Policies, and Conditions to ensure our accommodation meets your needs. This information will help you make an informed decision.

Reservation Deposit
A deposit equal to one night's stay is required to guarantee your reservation. Deposits may be refunded according to the cancellation conditions.

Secure Online Reservation Process
Click the 'Book Now' button to to go to our Booking Page. From here you can check availability, get a quote, and reserve your stay.
Click 'Select stay dates', enter the number of guests, and click 'Search'.
Click 'Book Now' under your preferred apartment. You will find a quote for your stay, and the reservation deposit amount under the Order Summary section.
To continue to check out first select the Property Policies link to be directed to our Reservation Policies page. 
Having read and agreed to the Property Policies you can fill in the Guest Details section and click 'Continue to Check Out' to be directed to a secure payment portal.
To complete your booking, provide your Payment Information and click 'Complete Checkout'. Alternatively, you can choose to arrange an offline payment with Mt Burgess Guesthouse after booking by selecting the 'Offline Payment' option.

Telephone Reservations
Call or text us at (250) 272-1772 or email stay@mtburgessguesthouse.ca. If booking by email provide your phone number so we can call you for your credit card information.

Question 3

Cancellation Policiy

Accepted Answer

Cancellation Policy
15 Days or More Before Arrival: Cancellations are subject to a $75 Cancellation fee. The remaining balance of your deposit will be refunded to you.
7-14 Days Before Arrival: Cancellations made within this window may result in the deposit becoming non-refundable.
On or After Arrival Date: Cancellations made on or after your scheduled arrival date may result in the full outstanding balance of your booking being charged to your card.
No Shows: Failure to arrive will be treated as a cancellation, and the full balance of the stay will be due.

Refunds
Refunds are processed promptly to your original payment method; please allow roughly a week for the transaction to appear in your account.

Additional Information

Administrative & Processing Fees
The $75 fee covers essential administrative costs and non-refundable transaction fees (including fraud protection, banking charges, and reporting) incurred via our payment providers.

Future Stay Credit
As a gesture of goodwill, $50 of the $75 cancellation fee is retained as a Future Stay Credit.
Transferable: This credit can be applied to your own account or transferred to another guest.
No Expiry: The credit remains valid for any future booking for as long as the guest house is in operation.

Travel Insurance
We strongly advise guests to take out comprehensive Travel Insurance. Such policies typically cover cancellation charges should your trip be unexpectedly disrupted. Please consult your insurance provider for specific terms and conditions.

Question 4

Refunds and Future Stay Credits?

Accepted Answer

Refunds
We do our best to process refunds quickly. The full amount paid less a cancellation fee, if applicable, will be refunded. Once the refund is issued, depending on your original payment method, you should see the funds back on your credit card or in your bank account or receive an e-transfer within 5-10 business days.

The standard non-refundable $75 cancellation fee addresses underlying administrative and payment processing costs. Processing fees implemented by our payment channel include fraud protection, bank fees, reporting etc. In the case of a refund, they do not refund their processing fees.

Future Stay Credits
If you cancel your reservation and are charged the standard $75 Cancellation Fee, $50 will be converted to a transferrable Future Stay Credit of equal value. As long as we are operating the guest house your Future Stay credit will not expire.

Future Stay Credits issued during the COVID-19 pandemic.
For guests whose reservations were cancelled due to COVID-19 concerns during the pandemic, your $50 cancellation fee was converted to a transferrable Future Stay Credit of equal value. As long as we are operating the guest house your Future Stay credit will not expire. If you book your Future Stay before October 1st, 2024, we will freeze our 2020 rates and apply a further 5% discount.

Trip Cancellation and Trip Interruption Insurance can reimburse non-refundable deposits on pre-paid travel arrangements and cancellation penalties.

See your policy for terms and conditions and its claim process.

Question 5

Safeguard Credit or Debit Card details?

Accepted Answer

Mt Burgess Guesthouse does not store your credit or debit card details. This information is safely stored with our payment channel provider.

Question 6

Child Policy?

Accepted Answer

The property is 'Adult-Oriented' with limited facilities for Children
Many guests adore children and maybe parents themselves. But, on holiday, they seek the quiet of an 'Adults Only' style of accommodation.
We are delighted to accept reservations that include mature children who behave impeccably well.
When making a reservation, please book Mature Children as additional Adults

Question 7

What is your smoking policy on the property?

Accepted Answer

Mt Burgess Guesthouse is a smoke-free property. Smoking of any kind isn’t permitted anywhere on site, including e-cigarettes and other tobacco products, and there are no designated smoking areas. We appreciate your help in keeping the guesthouse fresh, peaceful, and comfortable for everyone.

Question 8

No Pet Policy?

Accepted Answer

We offer guests a 'Pet-free Environment'
As much as we love them pets are not permitted on the property

Question 9

Parking?

Accepted Answer

Parking throughout Field is free. Look for street parking in front of the guest house.
Remember to hang your Parks Canada Pass on your rearview mirror before leaving your car anywhere in the National Parks and this includes Field.

Question 10

Check-in Requirements?

Accepted Answer

The reservation holder (lead guest) must present valid photo ID and a credit card at check-in. Any service fees, reimbursements, or incidental charges not included in the room rate may be charged by the guest house to the lead guest at checkout.

Question 11

Check-in & Check-out Times?

Accepted Answer

Check-in - Self Check-in anytime after 4:00 pm
Check-out - Please check out by 11:00 am

Please email, text or call to let us know your anticipated arrival time. This helps us prioritize housekeeping.

You are welcome to relax in the garden outside these hours
Early check-in and late check-out requests are welcomed – we want you to get the most out of your stay!  
To request an earlier check-in or later check-out time, please call, text or WhatsApp us at +1 (250) 272-1772 or email us at stay@mtburgessguesthouse.ca prior to your arrival or departure dates. While we cannot guarantee suite availability, we will do our best to prioritize housekeeping to accommodate your request.

Question 12

Parks Canada Passes?

Accepted Answer

To make a stop or spend a night in any of the National Parks you will need to purchase a Parks Pass. Click here to find current rates. 
For possible savings check out Parks Canda Discovery Passes.

Question 13

Services available in Field?

Accepted Answer

Updated 2023-12-19.

Accommodation:   www.field.ca/accommodation

ATMs:   Truffle Pigs Lodge & Bistro, & The Siding Café

THE BURGESS SHALE GEOSCIENCE FOUNDATION:   Guided hikes, and publications.

Restaurants:
Truffle Pigs Bistro, The Siding Café (temporarily closed),
Mt Burgess Dining Room at Emerald Lake Lodge & Cilantro Café, Emerald Lake, 
Cathedral Mountain Lodge, For more places to dine, drive 20-minutes to Lake Louise. 
The Siding Café  Posted hours: temporarily closed. Check their website for updates.

EVC Electric Vehicle Charging Stations: Information Centre.

FRIENDS OF YOHO:   Gift shop with great books related to the area, Walking tour, and events.

Gas Station and Convenience Store:    Yoho Brothers Trading Post. Phone +1 (250) 272-1772. Hours posted at the time of writing:  9:00am to 7:00 pm. Next closest gas station east of Field is in Lake Louise. AB (a 20-minute drive) and west of Field is in Golden, BC.

Groceries:   The closest small grocer is The Village Market, in Samson Mall, Lake Louise. Posted hours: daily 10:30 am to 6 pm. For greater variety and better prices, shop Golden, Banff or Canmore.

Information Centre:   Yoho National Park Visitor Centre For operating hours and seasonal closures visit: https://parks.canada.ca/pn-np/bc/yoho/visit/heures-hours#vrc
Lake Louise Information Centre services both areas.

Public Laundry:   Truffle Pigs Lodge & Bistro (downstairs, next to the ice cream parlour/café); Super Suds Coin Laundry, 801 10th Ave S, Golden, BC; Lake Louise Inn, building #3, Lake Louise, AB.

Liquor Store:   The Siding Café has a limited non-chilled selection of beer and wine. Posted hours: temporarily closed. Check their website for updates.

Pay Phones:   Pay phones are available at the Yoho National Park Visitor Centre.

Post Office:   Posted hours: Mon through Fri 9:30 am to 1:30 pm.

Artisan Pottery Shop: Velvet Antler Pottery & Gallery, since 1982.  High-fire porcelain and stoneware by Ryan & Kathryn Cameron. Posted hours: daily 11 am to 6 pm.

Question 14

What time zone is Field in?

Accepted Answer

Field is on Mountain Standard Time
GMT -7:00 MST
Find the current time in Field on the header of our website.

Question 15

Driving to Field?

Accepted Answer

Field is located off the TransCanada Highway. Open year-round, the TransCanada is a well maintained road that winds its way through the Canadian Rockies.

To make a stop or spend a night in any of the National Parks you will need to purchase a Parks Pass. Click here to find current rates. 
For possible savings check out Parks Canda Discovery Passes.

TRAVEL DURATION and DISTANCES to FIELD, BC.

BANFF, AB:   1 h 1 min (83.1 km / 51.6 miles) via Trans-Canada Hwy East
CALGARY, AB:   2 h 22 min (208 km / 129 miles) via Trans-Canada Hwy East
EMERALD LAKE, BC:   15 min (11.8 km / 7.3 miles) via Trans-Canada Hwy West
GOLDEN, BC:   41 min (57.6 km / 36 miles) via Trans-Canada Hwy West
JASPER, BC: 3.  h 26 min (252 km / 157 miles) via AB-93 South
LAKE LOUISE, AB:   28 min (28.2 km / 17.5 miles) via Trans-Canada Hwy East
RADIUM HOT SPRINGS, BC:   1 h 48 min (161 km / 100 miles) via Trans-Canada Hwy West and BC-93 North /BC-95 South
REVELSTOKE, BC:   2 h 16 min (202 km / 125 miles) via Trans-Canada Hwy West
VANCOUVER, BC:   8 h 7 min (766 km / 476 miles) via Trans-Canada Hwy West

Calgary International Airport (YYZ):   2 h 35 min (226 km / 140 miles) via Trans-Canada Hwy East
Vancouver International Airport (YVR):   8  h 9 min (777 km / 483 miles) via Trans-Canada Hwy West

Winter Driving: Winter Tires or mandatory
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Question 16

EV Charging Station?

Accepted Answer

On site, free EV charger phase 2

Field - Yoho National Park Visitors Centre
5764 Trans-Canada Hwy, Field, BC 
A 10-minute or less walk to Field town centre.
BC Hydro Networked, Owned and Operated
50 kW Dual-Standard DC Fast Charger and Level 2

Payment Required
Open 24/7

At the time of writing this, the EV Charging Station was closed for repairs due to vandalism.
Check the following link for status updates: www.plugshare.com/location/177915

Question 17

Local Contact & Emergency Numbers?

Accepted Answer

Dial 9-1-1 for Emergencies Only! Fire, ambulance, RCMP, etc.
BC Ambulance Service, Golden, BC - (250) 344-6066
BC Emergency Program: Earthquake, Flood, Dangerous Spills: 1 (800) 663-3456
Field Fire and Rescue, 208C 1st Ave - (250) 343-6330
Royal Canadian Mounted Police (RCMP), Golden, BC - (250) 344-2221
Park Wardens, 24 hours, 1-888-WARDENS (1-888-927-3367)
Power Outages - BC Hydro: 1 (800) 224-9376 or *HYDRO (*49376) from your cell phone Mountain Park Dispatch: (403) 762-1473
Parks Canada Dispatch Report bear sightings here: (403) 762-1470.
Nearest Hospital: Golden District Hospital, 835 9th St N, Golden, BC - (250) 344-5271

Yoho National Park Visitor Centre:  (250) 343-6783
Drive BC www.drivebc.ca Road Conditions
Trial Reports www.pc.gc.cq/yoho

Question 18

Adherence to Web Content Accessibility Guidelines (WCAG 2.0)

Accepted Answer

Accessibility Statement
Mt Burgess Guesthouse is committed to providing a website accessible to the broadest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA) published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly. Whilst Mt Burgess Guesthouse strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. We are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us by phoning +1 (250) 272-1772 or emailing stay@mtburgessguesthouse.ca. Your feedback will help us make improvements.

Question 19

Wildlife Safety in the Park?

Accepted Answer

Parks Canada reminds visitors that they are sharing the park with wildlife. Use special caution when observing wildlife in their natural habitat. Give them space.
While spending time in the park, maintain strict control of all food waste and containers. Dispose of them only in bear-proof bins located throughout the park.
Ensure barbecues are cleaned after every use.
Maintain a well-kept back yard or day site free from bear attractants.
Plan, check important bulletins and obey all posted warnings, closures and restrictions.
Reduce your risk of wildlife encounters and be prepared:
Bears are active day and night.
Do not approach bears. Always keep 30-metres distance.
Always keep dogs on a leash.
Make noise, especially in meadows and near creeks.
Travel in tight groups.
Trail running and cycling place you at higher risk. Travel slowly. Do not wear noise cancelling headphones or earbuds.
Watch for fresh bear signs such as scat and diggings.
Carry bear spray, make it accessible and know how to use it.
If you see a bear, stay calm, back away slowly and leave the area. Never run.
All bear sightings should be reported to Parks Canada Dispatch at (403) 762-1470.
For more information about bear safety, please visit: www.pc.gc.ca/mtn-bears

Question 20

Back Country Avalanche Terrain

Accepted Answer

Backcountry Avalanche Terrain
 
What do you need to know?
During winter, storms can deposit significant amounts of snow on top of a weak layer, creating an avalanche risk. Even when natural avalanche activity slows, human-triggered avalanches are highly possible.
You don’t need to venture deep into the backcountry or get off trail to be in avalanche terrain. Before you set off, check the Avalanche Canada forecast map and ensure you know the trails, area, and terrain. If you are not prepared to travel in avalanche terrain, do not go beyond the avalanche signage on popular trails. 
If you are planning to travel into the backcountry this winter, you are responsible for your safety. You must carry and have the training to use essential rescue gear such as a transceiver, probe, and shovel. 
Manage risk by making conservative terrain choices and choosing smaller objectives. Stay away from steeper overhead slopes and opt for lower-angle slopes.
For safe routes, you can consult the Parks Canada Trail Conditions web pages: 
Banff National Park, 
Yoho National Park,
Kootenay National Park
Avalanche Canada, in collaboration with Parks Canada, Kananaskis Country, and Emergency Management and Climate Readiness BC, issue Special Public Avalanche Warnings for recreational backcountry users across BC and Alberta during extreme weather conditions.
For more information, visit Avalanche Canada.

Question 21

What type of accommodation do you offer?

Accepted Answer

Mt Burgess Guesthouse offers private 1- and 2-bedroom vacation rental apartments in a charming 1908 character home in Field, BC, right in Yoho National Park. They’re designed to feel quiet, comfortable, and like a home away from home.

Question 22

What amenities are included in the suites?

Accepted Answer

Each suite is self-contained and comes with the comforts you need for an easy, relaxed stay, including a full kitchen, private deck, and mountain views. It’s a lovely space to settle in and enjoy the park at your own pace.

Question 23

What payment methods do you accept?

Accepted Answer

We currently accept credit card payments. A credit card is also used to secure your reservation, and may be used for any approved charges related to your stay.

Question 24

What amenities are included in the suites?

Accepted Answer

Each suite is fully equipped for a comfortable stay, with a full kitchen, private living space, and a deck where you can enjoy the mountain air and views. We aim to give you the easy, home-like feel of your own place in the park.

Question 25

What type of accommodation do you offer?

Accepted Answer

Mt Burgess Guesthouse offers self-contained 1- and 2-bedroom vacation rental apartments in a charming 1908 character home in Field, BC. The suites are private, quiet, and designed for adult travelers looking for a peaceful base in Yoho National Park.

Question 26

What is your smoking policy on the property?

Accepted Answer

Mt Burgess Guesthouse is a smoke-free property. To help keep the suites fresh and welcoming for every guest, smoking is not permitted inside the guesthouse or on the property.

Question 27

What payment methods do you accept?

Accepted Answer

We currently accept credit cards for reservations and payment. Your card is used to secure the booking, and any applicable charges or incidentals will be handled according to our booking terms.

Question 28

Do you provide meals or breakfast?

Accepted Answer

We do not offer a meal service or breakfast program. Our suites are set up for self-catering, with full kitchens so you can prepare your own meals and enjoy the freedom of your own schedule.

Mt Burgess Guesthouse

FAQ and Policies

2026 Standard Rates & Stay Details

Making a Reservation

Cancellation Policiy

Refunds and Future Stay Credits?

Safeguard Credit or Debit Card details?

Child Policy?

What is your smoking policy on the property?

No Pet Policy?

Parking?

Check-in Requirements?

Check-in & Check-out Times?

Parks Canada Passes?

Services available in Field?

What time zone is Field in?

Driving to Field?

EV Charging Station?

Local Contact & Emergency Numbers?

Adherence to Web Content Accessibility Guidelines (WCAG 2.0)

Wildlife Safety in the Park?

Back Country Avalanche Terrain

What type of accommodation do you offer?

What amenities are included in the suites?

What payment methods do you accept?

What amenities are included in the suites?

What type of accommodation do you offer?

What is your smoking policy on the property?

What payment methods do you accept?

Do you provide meals or breakfast?

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